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Opening hours Monday to Friday between 9 a.m. and 6 p.m.

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ANSWERS TO YOUR QUESTIONS

Frequently Asked Questions

How long will it take to receive my order?

As a general rule, it takes 4 to 7 business days to receive your order. We do our best to deliver it to you quickly. Shipping is systematically carried out in less than 72 business hours.

Is it possible to exchange or return an item?

Yes, you have 14 days from the receipt of your order to change your mind. During this period, you can choose to exchange one or more items in the form of a credit in our store, or simply request a refund. Our team will support you throughout the process.

Are online payments secure?

Payments made on our store are managed by Shop Pay, Apple Pay, Google Pay, Stripe and Paypal. These are the most protected secure payment platforms online. We do not have access to your private information or your personal information except your desired delivery address for the smooth running of your orders.

How can I track my package easily?

To track your order, go to your customer account or check the shipping confirmation email for your order. There you will find your parcel number and a link to track your shipment.

What should I do if my order arrives damaged?

If the carrier makes a mistake, please have your order number ready and contact our team immediately. Together we will file a claim with the shipping service and arrange for your new order to be sent.