Shipping policy


1. Shipping Zones
We deliver to Europe, North America, Oceania, and selected countries in Asia and Africa.
2. Shipping Methods
We offer specific shipping methods and delivery times for each country.
We produce and ship domestically in the following countries, thanks to a network of independent production partners:
United States, Canada, United Kingdom, France, Australia, New Zealand, United Arab Emirates, Germany, Belgium, Switzerland, Netherlands, Sweden, Norway, Spain, Italy, Ireland, Denmark, Mexico, China, India, South Africa, Brazil, South Korea, and Singapore.
For other destinations, or if certain items cannot be produced locally at a given time, we ship from the closest available country.
Estimated delivery times are provided at checkout as a guideline and are not exhaustive.
We cannot be held responsible for transport delays, but upon request, we may offer a commercial gesture equivalent to the shipping fees in case of unexpected delays.
3. Shipping Fees
Shipping fees vary depending on your country and ongoing promotions. We regularly offer free shipping opportunities under specific promotional conditions.
4. Processing & Delivery Time
We commit to shipping your order within 72 business hours from the date of order confirmation. Estimated delivery times vary depending on your destination, order date, and selected shipping profile.
5. Order Tracking
Each order comes with a tracking number, which is available in your customer account. You can track your delivery in real time using this tracking number on the carrier’s website, as indicated in your shipping confirmation email.
6. Disclaimer
We cannot be held responsible for delivery delays due to circumstances beyond our control, such as:

  • Strikes

  • Extreme weather conditions

  • Incidents or accidents affecting carriers

  • Any other force majeure situation

7. Customer Service
For any questions or assistance, our customer service is available via:
Please provide your order number for faster and more efficient assistance.